Manifacturing today is not an engineers-only playground anymore: customer experience is gaining momentum and Industry 4.0 is shifting the way consumer goods can be designed and the features they can embed and leverage.
When your competitor introduces a new feature of its product, controlled from a smartphone app, can you keep up? What if your customer is unsatisfied as a result of improper usage of your product, can you make things right and let him become an advocate of your brand?
Interaction Builder is the component of the IoT Accelerator that enables and ease actions and reactions into your smart products and devices. No matter what your business is, from industrial machinery down to home appliances, IB can create a virtuous loop by streaming data from your products to a decision point in your headquarters back to your user: notify her on how to best use the product, gain insights to design the next version, keep up in gamification and loyalty programs, provide perfectly timed maintenance.
This is how you can fully leverage smart devices on the consumer side: get in touch with them, track their usage pattern, build meaningful interactions with them.
Wouldn’t it be great if your coffee machine could make the perfect coffee by asking you how good your cup was?
Interaction Builder uses top-notch machine learning and predictive analytics to help you create feedback loops just like this for your product.